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There’s a big difference between hearing, listening and active listening. Deb does a great job helping frame this and she gives us Freight Train Brains some solid guidance here, to help us be better.
YES! That training was sooo good! I have it saved for future reviews. Thank you for offering this!
This sums it all up and is a wonderful guide on how to actively listen. I never really understood why I am taking notes during most conversations, now I do.